Product Support

From Customer365 for SageCRM
Revision as of 09:59, 8 August 2016 by Igors (talk | contribs)

Product Support page is where user can view all company Support tickets

File:Prsu page.png

Controls for the page text:

<add key="lblYourProductsHint" value="This screen lists the product support status. <br>Please contact us if there is a problem with the data not matching yours.<br>"/>
 
<add key="lblSupportMessage" value="<ul><li>Phone support is not provided by CRM Together</li><li>Level one support is provided by the business 
partner</li><li>Support renewals are due in advance of the renewal date</li><li>Any late renewals will require full product re-purchase</li></ul>"/>

Drop down filter can be used to filter Support tickets.

Press on any product support field to see details of particular ticket.