Product Support

Product Support page is where user can view all company Support tickets

File:Prsu page.png

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For this page a new Primary Table "ctProductSupport" needs to be created in CRM

Add fields to this table

Add list "ctproductsupportListSS" for Product Support page with "Status (prsu_status)" as Hyperlink to: "Custom Jump" and Custom ID field: "prsu_ctproductsupportid"

Add screen "ssProductEntry1" for Product Support Details page

• For each screen fields to be displayed can be modified.

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Controls for the page text:

<add key="lblYourProductsHint" value="This screen lists the product support status. <br>Please contact us if there is a problem with the data not matching yours.<br>"/>
 
<add key="lblSupportMessage" value="<ul><li>Phone support is not provided by CRM Together</li><li>Level one support is provided by the business 
partner</li><li>Support renewals are due in advance of the renewal date</li><li>Any late renewals will require full product re-purchase</li></ul>"/>

Drop down filter can be used to filter Support tickets.

When page is viewed first time, filter is set by default control in web.config page. You can change this value in

<add key="prsuDefaultFilter" value="Open"/>
(possible values: "Renewing", "Quoted", "NotRenewing", "Open")

Press on any product support field to see details of particular ticket.