Cases: Difference between revisions
From Customer365 for SageCRM
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[[File:case_detail.png]] | [[File:case_detail.png]] | ||
Portal users can create notes on the case (these are stored in case progress and as communications-the list below the case is from the caseprogress table) | Portal users can create notes on the case (these are stored in case progress and as communications - the list below the case is from the caseprogress table) | ||
*the case progress data displayed can be filtered based on the "ProgressFilter" setting in the web.config file. | *the case progress data displayed can be filtered based on the "ProgressFilter" setting in the web.config file. | ||
Revision as of 16:47, 15 April 2014
This lists the cases/RMA's in the system
Click on a case link to open
View the case details
Portal users can create notes on the case (these are stored in case progress and as communications - the list below the case is from the caseprogress table)
*the case progress data displayed can be filtered based on the "ProgressFilter" setting in the web.config file.
Optionally you can allow users to upload files also
This is controlled by the "AllowCaseFileUpload" option in the web.config file
<add key="AllowCaseFileUpload" value="Y"/>
