Cases

This lists the cases/RMA's in the system

Click on a case to view it

Portal users can create notes on the case (these are stored in case progress and as communications-the list below the case is from the caseprogress table)

Optionally you can allow users to upload files also

This is controlled by the "AllowCaseFileUpload" option in the web.config file

 <add key="AllowCaseFileUpload" value="Y"/>