Solutions

In this Solutions page user can look for possible solutions for their issues

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To turn of this page, change settings for "HideSolutionPage" to "Y" in web.config page

<add key="HideSolutionPage" value="N"/>

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Solutions can be searched by selecting area of issue or by keyword (search is based on reference id or description)

Search criteria can be changed in web.config page

<add key="tbSolutionsSearchBox" value=" and (soln_referenceid like '%25#searchvalue#%25' or soln_description like '%25#searchvalue#%25')"/>

Press "Clear" button to clear search box and return to default filter

To disable area filter, change settings for "HideSolutionAreaFilter" to "Y" in web.config page

<add key="HideSolutionAreaFilter" value="N"/>

To disable search by keyword option, change settings for "HideSolutionSearch" to "Y" in web.config page

<add key="HideSolutionSearch" value="N"/>

Solutions are orderd based on Date Created. It can be changed in web.config page

<add key="SolutionsDefaultOrderBy" value="soln_createddate"/>

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To open solution details press on any line item

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Control settings for Solutions and Solutions Details pages:

Labels
<add key="lblSolutionsDetails" value="Solution Details"/>
<add key="lblSolutions" value="Solutions"/>

Screens
<add key="PortalSolutionsList" value="SSSolutionsGrid"/> //Solutions Screen
<add key="ssSolutionsEntry" value="ssSolutionsEntry"/> //Solutions Details Screen