Cases: Difference between revisions
From Customer365 for SageCRM
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[[File:casedetail.png]] | [[File:casedetail.png]] | ||
Portal users can create notes on the case | Portal users can create notes on the case (these are stored in case progress and as communications-the list below the case is from the caseprogress table) | ||
[[File:casenotes.png]] | [[File:casenotes.png]] | ||
Revision as of 16:38, 20 August 2013
This lists the cases/RMA's in the system
Click on a case to view it
Portal users can create notes on the case (these are stored in case progress and as communications-the list below the case is from the caseprogress table)
Optionally you can allow users to upload files also
This is controlled by the "AllowCaseFileUpload" option in the web.config file
<add key="AllowCaseFileUpload" value="Y"/>
