Requirements

Requirements

Sage CRM versions 7.2, 7.3, 2017R1/R2/R3 ,2018R1/R2/R3 and 2019 supported.

The Sage CRM license must have Self-Service in it.

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.Net 4.5.2 on the server app pool

The Portal needs to be on the same server as CRM.

IE (Internet Explorer) in compatibility mode is not supported.

• Data wise email addresses are used to identify person records so email addresses should be unique per company (IE the same email address cannot be used for more than one person in a single company)

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Notes:

CRM will only allow one instance per server of CRM be the self-service portal

Troubleshoot

To re-register the server open a command prompt and navigate to the wwwroot folder within the CRM folder structure. Typically this is 'C:\Program Files\Sage\CRM\CRM\WWWRoot' Once there type

regsvr32 eware.dll

A Message should appear to confirm that the eware.dll has been registered. Typically if this is required you will also need to reset the registry settings to point to the correct CRM database also. *

• Please note that installing another CRM instance on the same machine does override these settings and will lead to issues like those described above.