Product Support: Difference between revisions
From Customer365 for SageCRM
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<add key="lblSupportMessage" value="<ul><li>Phone support is not provided by CRM Together</li><li>Level one support is provided by the business | <add key="lblSupportMessage" value="<ul><li>Phone support is not provided by CRM Together</li><li>Level one support is provided by the business | ||
partner</li><li>Support renewals are due in advance of the renewal date</li><li>Any late renewals will require full product re-purchase</li></ul>"/> | |||
partner</li><li>Support renewals are due in advance of the renewal date</li><li>Any late renewals will require full product re-purchase</li></ul>"/> | |||
Drop down filter can be used to filter Support tickets. | Drop down filter can be used to filter Support tickets. | ||
Press on any product support field to see details of particular ticket. | Press on any product support field to see details of particular ticket. | ||
Revision as of 07:59, 8 August 2016
Product Support page is where user can view all company Support tickets
Controls for the page text:
<add key="lblYourProductsHint" value="This screen lists the product support status. <br>Please contact us if there is a problem with the data not matching yours.<br>"/> <add key="lblSupportMessage" value="<ul><li>Phone support is not provided by CRM Together</li><li>Level one support is provided by the business partner</li><li>Support renewals are due in advance of the renewal date</li><li>Any late renewals will require full product re-purchase</li></ul>"/>
Drop down filter can be used to filter Support tickets.
Press on any product support field to see details of particular ticket.
