Log New Case: Difference between revisions
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New cases logged from the portal have their assigned user value set as the "pers_primaryuserid" but you can configure this option using the following parameters | |||
<add key="CaseAssignedUserField" value="pers_primaryuserid"/> | |||
<add key="UseCaseAssignedUserField" value="Y"/> | |||
Revision as of 08:37, 16 May 2014
Click on the menu option Log New Case and complete the fields as appropriate
New cases logged from the portal have their assigned user value set as the "pers_primaryuserid" but you can configure this option using the following parameters
<add key="CaseAssignedUserField" value="pers_primaryuserid"/> <add key="UseCaseAssignedUserField" value="Y"/>
